Effects of cancellation
Once you have withdrawn from the contract, we will reimburse any amount that we may have received from you, including delivery costs (except for additional expenses that may have been incurred due to the selection of any delivery type that is different to that which we offer, i.e. standard economic delivery). The reimbursement will be immediate and in a maximum period of 14 days, starting from the date on which we received your notification to withdraw from the contract. We will use the same payment method to reimburse you as the type used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged for this reimbursement. We are able to put a hold on the reimbursement until we have recovered the products or until evidence has been provided that these products have been sent back, whichever we receive first.
Products must be sent back to us or delivered immediately, or failing this, within 14 days, starting from the date on which your decision to cancel the contract was reported to us. The deadline is considered to have been respected if the products are sent back to us before it expires. You will have to pay for any direct costs of returning the products.
You will only have to pay for any potential losses in value of the products when these are a consequence of the unnecessary handling to check their quality, characteristics or functioning.
The right of cancellation will not be applicable in the case of distance contracts for the delivery of products that are not prefabricated, and for which the consumer has personally made choices or decisions which affect the item’s production, or for items which have been adapted specifically for the consumer’s needs.