Right of Withdrawal

Consumers’ cancellation rights
Consumers have the right of cancellation, in accordance with the following conditions, which state that consumers are individuals undertaking a legal transaction for a purpose that cannot be attributed either to their commercial activities or independent professional activities.

Right of cancellation
Consumers have the right to cancel the contract within a period of 14 days, without the need for any justification. The cancellation period is 14 days, starting from when the consumer or a third party thereby indicated (not the shipping company):

  • Takes possession of the item(s).
  • Takes possession of the last item(s).
  • In a delivery of various products or partial deliveries, takes possession of the last delivery.

Should you wish to exercise your right of cancellation, please inform us of your decision to cancel this contract (RIU-Shop A/A Fantastic Designment GmbH, Weidenstraße 1, 68165 Mannheim, Germany, tel. +49 621 40041988, email address: widerruf@riu-shop.de) in writing (via letter or email). If you wish, you can use the “Cancellation form template” attached, or you can do so in any other format. To comply with the applicable deadline, you just need to inform us of your intention to exert your cancellation rights before the end of this period.

Effects of cancellation
Once you have withdrawn from the contract, we will reimburse any amount that we may have received from you, including delivery costs (except for additional expenses that may have been incurred due to the selection of any delivery type that is different to that which we offer, i.e. standard economic delivery). The reimbursement will be immediate and in a maximum period of 14 days, starting from the date on which we received your notification to withdraw from the contract. We will use the same payment method to reimburse you as the type used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged for this reimbursement. We are able to put a hold on the reimbursement until we have recovered the products or until evidence has been provided that these products have been sent back, whichever we receive first.

Products must be sent back to us or delivered immediately, or failing this, within 14 days, starting from the date on which your decision to cancel the contract was reported to us. The deadline is considered to have been respected if the products are sent back to us before it expires. You will have to pay for any direct costs of returning the products.

You will only have to pay for any potential losses in value of the products when these are a consequence of the unnecessary handling to check their quality, characteristics or functioning.

The right of cancellation will not be applicable in the case of distance contracts for the delivery of products that are not prefabricated, and for which the consumer has personally made choices or decisions which affect the item’s production, or for items which have been adapted specifically for the consumer’s needs.
Cancellation rights for companies
If you are a company, according to that provided in article 14 of the German Civil Code (BGB) and the signing of the contract forms part of your commercial activities or independent professional activities, the right of cancellation will not be applicable.